Online Shopping – experience

Looks like the shopping gods have heard every makeup crazy Indian girl’s prayer…Yes prayers for some good sites to shop.

I am sure you remember our intro posts to some shopping sites spotted. Read all about it here.

Now, this is all about a new entrant to the league – Violet Bag. I was quite excited to get an opportunity to review their services.

A little about the venture

VioletBag is the venture of a self-driven and committed team of IIT/IIM graduates who founded after having built another flourishing e-commerce startup. In addition to their experience in eCommerce, the VioletBag team, after successful career stints in leading companies, brings in expertise from areas like technology, product development, operations, finance and marketing. As is evident from their diverse backgrounds, each team member brings a unique set of capabilities to the table. As a group, they have valued these differences and have encouraged each other to question, create and experiment in their pursuit of excellence. However, the inimitable strength of the team lies in each individual’s ability to work independently and in their ability to build things from scratch. A deep sense of ownership has resulted in considerable throughput during the initial phases of development and roll-out; and as they go forward, it is their aim to continue building on these values and strengths in new members as well as within the organization.

Brands they Offer

Olay, Vega, L’Oreal, Garnier, Lakme, Pond’s. VLCC, Calvin Klein, Lotus Herbals, Wella Kolestint, Biotique, Maybelline, Neutrogena and many perfume brands like Issey Miyake, Escada, Davidoff and many many more.

Payment and Shipping Options

The site accepts various modes of payment to make your experience with us more enriching. Here is a list of payment options:

Credit Card, Debit Card, Netbanking – Axis Bank, HDFC Bank, ICICI Bank, J & K Bank, Citibank, Federal Bank, Cash Card – ITZ Cash, Cash on Delivery (COD)

Violetbag offers free shipping within India on all orders above Rs 250. All orders below the amount are charged shipping at a flat rate of Rs 50 per order. According to the company, they have partnered with multiple courier providers for shipment of orders and based on the customer’s location, they ship the order through any one of them.

My Experience
I placed an order on their website last Saturday. As soon as the order was placed, I received a call from their customer care confirming the order as I had opted for a Cash on Delivery option. There was also an accompanying email sent confirming the order.

On Tuesday morning, I received an email from them saying the package was shipped. The delivery was quite fast, considering the fact that it was holiday season due to navratri. I received the package on Thursday.

The products were all packed individually in bubble wrap and then in a box which was wrapped in cling film.

Tight packed with thermocol cubes to prevent damages in transit.

Wanna see what I purchased?

All in all, I liked the online shopping experience and customer care provided by the site. Above all that, the way they deal with the customer is very professional. I have had some unprofessional behaviour from  sites like Fashion and You. So, this was a feel good factor for me.
The Good
Almost all major skin care and makeup brands are available
Discounts on products.
Fresh stocks (ie no near to expiry stuff and all)
Quick and Professional service.
Multiple payment options for the customer.
Would I recommend the site to others? Yes
From what I observed, they are definitely working towards increasing the brands they sell. When I shopped, many like Biotique, Vega etc were missing. But now they have been added, which is a positive development.

Will post swatches and reviews soon…Lots of events happening before Diwali and I’m running short of time like crazy :-))
Meanwhile, do check out the latest collections added at Swaram and a lots more coming up before Diwali.

Info – Shopping voucher provided by brand. But our opinion is honest as always as our priority is always you.


9 thoughts on “Online Shopping – experience

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